IQ+ Case Study
Data Intelligence for Life Sciences SMEs: Supply Chain Tune-up
The company, headquartered in London (United Kingdom), with over 250 FTEs and revenues exceeding GBP 30M, is a leading Manufacturer and Exporter of Natural Health products to over 30 countries. Due to a rationalization of global supply chain activities and manufacturing sites, the organization successfully managed the integration of inbound and outbound flows across suppliers in Europe and customers worldwide. The key challenge was to maintain a healthy production capacity with high global demand while ensure the optimization of physical flows across borders with related informational requirements.
The Supply Chain Challenges: Growth increases Complexity.
The four pillars of supply chain performance were to be addressed as quickly as possible and at the lowest cost. The 6 pillars were: Stock availability, logistics agility, supply chain customer experience, costs & economics. Back-orders due to inefficient alignment between manufacturing and demand as well as slow cross-department communication, were a key challenge in the way the business was planning its growth phase for the next 5 years. Agility, in the way the company was manufacturing & delivering products to markets globally was under the scrutiny of senior management. Lastly, customer experience and operational costs were 2 further elements to address and optimize, both for the present and for the foreseeable future.
- LIFE SCIENCES INSIGHTS-
6 Operational Challenges
in Growth Phase.
Solution Roadmapping
​Here is a snapshot of how the company addressed the challenges in a systematic manner while leveraging business data for supply chain improvement.
Phase 1: Data
​With data across ERP systems, Excel spreadsheet used for operational planning and third party data lakes, data gathering and analysis was the first step in uncovering challenges, risks and opportunities.
Phase 2: Supply Chain
​WIth data integrated in a Business Intelligence solution, the supply chain ecosystem became an area of focus to be analyzed. A focused analysis of supply chain dimensions - from procurement to manufacturing and logistics - was undertaken to uncover areas of intervention for the fluidity of the supply chain.
Phase 4: Insights
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Phase 5: Projects
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Phase 3: Bottlenecks
The data analysis and the supply chain ecosystem pinpointed the organization to key leverage points. Order accuracy, inventory locations, timely transportation requests, production capacity, raw materials availability etc were identified as critical points tot he success of the organization supply chain.
Phase 6: ​Alignment
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Project Data & Performance.
Innovation in Logistics Powered by Data Insights for SMEs in Life Sciences.
Simplify SME Global Supply Chains
IQ1: Value-Creation with Small Data
​We apply data insights across SMEs operations with our expertise in supply chain and logistics to uncover and leverage how to scale and streamline operations, especially during phases of business growth.
IQ3: Supply Chain Know-How
​With experience across large organizations from DHL to Microsoft and Target Corp. to medium companies in pharmaceuticals and medical devices, we understand supply chain dynamics and how to create value. We bring this expertise to SMEs.
IQ5: Global Supply Chain Mapping
Supply chains do not operate in a vacuum - they are integrated globally so leveraging the inter-connections and the nodes that create the biggest financial impact as a by-product of efficiency is key. Minimize double-handling.
IQ2: Process-Driven in Operations
​Our operational mindset is ingrained in everything we do. We bring a strong focus in supply chain and logistics to organizations that are both growth-driven as well as export-focused. We believe supply chains are the engine that propel organizational growth. One of the key criteria for developing a smarter supply chain is the time it costs to 'sit' on materials so increasing the speed of transactions is paramount. Time x Cost = Reduced Profit.
IQ4: Focus on Life Sciences + FMCG
One of the key criteria for developing a smarter supply chain is the time it costs to 'sit' on materials so increasing the speed of transactions is paramount. Time x Cost = Reduced Profit.
IQ6: Innovation in Logistics for SME
This is where smart logistics enable SMEs to accelerate performance via Automation, Data & Technology. The Future demands resilient and flexible supply chains to changing customers' demands.
IQ+ Methodology
Performance is driven by a careful approach to the way the parts interact.
​We unpack the supply chain at an analytical level to understand the interactions at a qualitative as well as at a quantitative dimension. We explore where are the bottlenecks, cost drivers, possible risks (now or in the future).
Customer Experience (CX)
Reliability is driven by focusing on cross-collaboration.
​6 Supply Chain Dimensions
​End-to-End perspective allows full system optimization.
Focus on Export-Driven SMEs
Internationalization requires a flexible organization.
Faster Decisions with Data
​Data analysis uncovers hidden opportunities and risks.
360 View on Supply Chain
​A business driven by efficient supply chains is profitable.
Focus in Life Sciences
The complexity of the sector requires precision and quality.
Our Operational Insights
Our Goal is to help businesses build and develop better supply chains that span across the globe. Our strategy to address the ever-increasing need for 'agility in supply chains' in a faster, dynamic and complex environment is carved on the foundation of 4 principles that represent our vision for competitiveness driven by supply chains as the engine of your business growth. Supply chain expertise for SME's.
01 Life Sciences
Accelerate Customer Experience
What are your customers needs & how can you reinvigorate your business to achieving 100% timely fulfilment and the capacity to rectify what went wrong in a cost-effective manner. Analyze processes and evaluate how they contribute to a value-adding activity in operations.
03 Customers
Analytical Lens
We believe that data is the centrepiece of your operations and with this view we deliver a easier way to deliver improvement in the way you manage key activities in the integrated supply chain. This represents the building block for strategy development in logistics.
02 Performance
Operational Excellence
Our customers deserve the highest level of support, and we work tirelessly to maintain those standards. When you choose to work with our team, know that you are consistently choosing quality and excellence. Customer service is at the heart of everything that we do.
04 Lean
Better Decisions with Data
We are constantly working to improve our offerings and expand upon our technological capabilities. Our expert team of professionals is passionate about developing the most advanced tech on the market. Ready to experience the future? Get in touch.
IQ+ Team.
​Should you need to discuss your SME operational challenges, reach out to us.
Key Takeaways.
With a manufacturing footprint of both in-house production facilities (for key product lines with high demand) as well as outsourced manufacturing (CDMO) for specialized products (with lower demand but still pivotal to the growth of the business), the business managed a complex supply chain with various manufacturing points of supply across an extended ecosystem.